- Krebs Custom Does NOT Ship Internationally -


Krebs Custom ships via USPS and UPS. If you need to make other shipping arrangements, please contact us.

Some helpful hints on placing an order with Krebs Custom, Inc.:

1)  

Before you place an order for a firearm, please ensure that a current, valid and signed copy of your FFL (Federal Firearms License) is on file with us.  You can mail it in, you can fax it in, or you can email it.

  

Mail it to: Krebs Custom, Inc., 1000 North Rand Road, Unit 106, Wauconda, Illinois  60084

Fax it to:  847-487-7778

Email it to:  This email address is being protected from spambots. You need JavaScript enabled to view it.

   

Placing an order for a firearm online without providing a valid FFL within five (5) business days will result in order cancellation and a 10% restocking fee at Krebs Custom's discretion.

     
2)   Krebs Custom shipping charges work as follows:

- Firearms and major assemblies have a flat shipping rate of $40.00 each and are shipped UPS Ground..
- Accessories, parts and miscellaneous items have a flat rate of $10.00 per order. This means that no matter how many parts you order from us at one time, the shipping cost will not exceed $10.00 for that portion of the order.

3)  

Items in stock will typically ship out in 2-3 business days, Monday through Friday. If there is a delay for any reason, you will be notified by email.

4)  

Make sure you fill out ALL the information in the online shopping cart, including your phone number and the name of the FFL that you are using.

5)   Returns.  If you want to return an item you have five (5) business days from date of receipt to do so.  To do so:

Call us and obtain a return authorization number (RA).  If you don't get an RA, and you send an item back to us, we'll take it - but you'll be charged a 20% restocking fee.  We don't want to do that, you don't want us to do that, so please call and get the RA number before returning an item!   We will only issue an RA number if the item was not as advertised; not what you ordered; or defective.

If the following conditions are not met Krebs Custom reserves the right to charge 20% restocking fee or refuse the return.
- The items must be returned for refund or exchange within 5 business days of original purchase
- Items and packaging must be received in new condition
- The original manufacture's packaging must not be damaged
- Packaging must include all original items, manuals etc.
- Return Authorization Number must be clearly marked on the shipping box
- Return package must include copy the original invoice or sale receipt

6)  

Legal:  Don't ask us to do anything illegal.  We won't.  All federal, state and local laws apply - and that includes the NFA.